About Dispute

The seller shows that it has been delivered. But what if I don't receive my stuff?

Most of our orders will be delivered within 5-20 minutes. Due to possible delays in in-game delivery (such as in-game mail delivery), we recommend that you wait patiently for a while, and if you still haven't received the goods, you can initiate a dispute resolution process on our website. We collect and organize evidence to give you a fair and accurate result.

What should I do if the items I receive do not match the amount described?

This may be because the seller needs to change his game account to complete the delivery. When you receive some of the goods, please wait in the place and the seller should deliver the rest later. If you have not received all the goods at all times, you can initiate a dispute resolution process on our website. We collect and organize evidence to give you a fair and accurate result.

The seller shows that it has been delivered. But what if I don't receive my stuff?

Most of our orders will be delivered within 5-20 minutes. Due to possible delays in in-game delivery (such as in-game mail delivery), we recommend that you wait patiently for a while, and if you still haven't received the goods, you can initiate a dispute resolution process on our website. We collect and organize evidence to give you a fair and accurate result.

What should I do if the items I receive do not match the amount described?

This may be because the seller needs to change his game account to complete the delivery. When you receive some of the goods, please wait in the place and the seller should deliver the rest later. If you have not received all the goods at all times, you can initiate a dispute resolution process on our website. We collect and organize evidence to give you a fair and accurate result.

What do I need to submit in the dispute?

In the dispute you will need to submit the following information:

1, account transaction,

The buyer, needs to submit an official notification email received after the account is banned, can be determined to be related to the previous owner.

The seller does not need to submit evidence. However, if the seller has evidence prove that the incident is not related to him, he can also submit it.

2, equipment or game currency trading

The buyer does not need to submit evidence, but if the buyer has evidence to prove his position, it can also be submitted.

The seller is required to submit sufficient evidence to prove that he has delivered the specified goods in the specified quantity and that the goods are in full compliance with the description.

We will give a fair and punctual result after fully collecting the evidence from both parties.