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Is VADmall safe?

VADmall is committed to create a secure virtual asset trading platform for players around the world. To this end, we have carefully designed a set of transaction processes and corresponding measures. 7x24 hours full platform system monitoring; complete user data preservation and confidentiality rules; reasonable data encryption algorithm to ensure the security of both buyers and sellers.

E-mail verification

In order to facilitate your contact with us in the future, we will send an email to the payer with specific questions so that we can confirm that the information you have filled in is valid. The questions in the message is limited to the order information. You will need to answer these questions in the email and reply to us.

Credit card verification

We will conduct a security review of users who pay with a credit card to verify that the payer is the actual holder of the credit card. We will need you to submit a photo of the front of the credit card (the side with the holder's name). In order to ensure the privacy of the user, we agree that the user can make limited edits to the photo and can hide some of the card number. We guarantee that this information will only be used for verification of payment security, will not be used for other purposes, and will not be disclosed to third parties in any way.

Document verification

We occasionally review payment information to verify that whether you (the buyer) authorize payment. Usually, orders will be automatically passed in a few minutes. However, our risk control department sometimes needs you to provide more information. “More information” may include photographs of government-issued valid IDs (such as driver's licenses, passports) and payment receipts. This information will be used to compare the information feed back by the payment company (like Paypal) to verify that the buyer's payment is legal. We guarantee that this information will only be used for verification of payment security, will not be used for other purposes, and will not be disclosed to third parties in any way.

Why do I need to do mobile SMS verification?

In order to ensure the security of your funds, to verify your real area, and to contact you when necessary, we need users to carry out the necessary SMS verification. We guarantee the security of your mobile information and will not disclose it to third parties in any form.

What is pending payment?

This is a description of the payment status. it is a description of the status of the funds we are conducting for risk review during payment verification. The risk control process will be based on the integrity of the user submitting verification information.